Privacy Policy

Last Updated: July 23, 2026

1. Introduction

Novus Regenerative ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website (novusregenerative.com), use our services, or communicate with us.

By accessing our website or using our services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

2. Information We Collect

We collect your information to provide medical care, communicate with you about your appointments and treatment, and improve our services. Below is a detailed explanation of why and how customer information is collected.

Personal Information

We may collect the following personal information:

  • Full name, date of birth, and contact information (phone number, email address, mailing address)
  • Insurance information and billing details
  • Medical history, health conditions, and treatment records
  • Emergency contact information
  • Government-issued identification numbers (as required for medical records)

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address, browser type, and device information
  • Pages visited, time spent on pages, and referring URLs
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

  • Provide medical care and treatment services
  • Schedule and manage appointments
  • Process payments and insurance claims
  • Communicate with you about your care, appointments, and treatment plans
  • Send appointment reminders and follow-up communications
  • Comply with legal and regulatory requirements
  • Improve our website and services
  • Respond to inquiries and provide customer support

4. HIPAA Compliance

As a healthcare provider, we comply with the Health Insurance Portability and Accountability Act (HIPAA). Your Protected Health Information (PHI) is handled in accordance with HIPAA regulations. We maintain physical, electronic, and procedural safeguards to protect your PHI.

You have the right to request a copy of our Notice of Privacy Practices, which provides additional detail about how we may use and disclose your health information.

5. Information Sharing

Consumer information is not shared with third-parties for marketing purposes.

We do not sell your personal information. We may share your information with:

  • Healthcare providers involved in your care (referrals, specialists)
  • Insurance companies for claims processing (with your authorization)
  • Service providers who assist in our operations (payment processors, IT services) under strict confidentiality agreements
  • Legal authorities when required by law or to protect rights and safety

We do not share, sell, or disclose your consumer information to third-parties for marketing purposes under any circumstances.

6. Patient Messaging

With your consent, we may send you text messages (SMS) regarding appointment reminders, treatment follow-ups, billing notifications, and practice updates. Message and data rates may apply. You may opt out of text messaging at any time by replying STOP to any message or contacting our office.

Message frequency varies based on your care needs. We will not use your phone number for marketing purposes without your explicit consent.

7. Data Security

We implement industry-standard security measures to protect your information, including encryption, secure servers, access controls, and regular security audits. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

You have the right to:

  • Access your personal and health information
  • Request corrections to inaccurate information
  • Request deletion of your information (subject to legal retention requirements)
  • Opt out of marketing communications
  • Request a copy of your medical records
  • File a complaint if you believe your privacy rights have been violated

9. Cookies

Our website uses cookies to improve your browsing experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings. Disabling cookies may limit some website functionality.

10. Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have collected information from a child under 13, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

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