Patient Messaging Opt-In Agreement

1. Consent to Receive Messages

By providing your phone number and opting in to our messaging program, you expressly consent to receive SMS text messages from Novus Regenerative. Your consent is not a condition of purchasing any goods or services.

2. Types of Messages

You may receive messages related to:

• Appointment Reminders — Notifications about upcoming appointments, including date, time, and location
• Appointment Confirmations — Confirmation of scheduled, rescheduled, or cancelled appointments
• Marketing Messages — Promotional offers, new services, and practice updates
• General Two-Way Communication — Treatment follow-ups, billing notifications, and patient care coordination

3. Message Frequency & Data Rates

Message frequency varies based on your appointment schedule and care needs. During active treatment periods, frequency may temporarily increase for follow-up care communications. Standard message and data rates may apply depending on your mobile carrier and plan. Novus Regenerative is not responsible for any charges incurred from your mobile carrier for receiving text messages.

4. Opt-Out & Support

You may opt out of receiving text messages at any time by:

• Replying STOP to any message from us
• Calling our office at (844) 668-8773
• Emailing info@novusregenerative.com with the subject "Opt Out of Messaging"
• Informing our front desk staff during your next visit

After opting out, you will receive one final confirmation message. Opting out of messaging will not affect the quality of your medical care.

For help or questions about our messaging program, reply HELP to any message, or contact us at (844) 668-8773 or info@novusregenerative.com.

5. Privacy Policy

We take your privacy seriously. Messages may contain limited health information related to your appointments and care. We use secure messaging platforms that comply with healthcare communication standards. Consumer information is not shared with third-parties for marketing purposes.

For full details on how we handle your information, please review our Privacy Policy.

6. How to Opt In

You may opt in to our messaging program by:

• Providing your phone number during patient registration and checking the messaging consent box
• Verbally consenting during an office visit
• Texting START to our practice number
• Completing the messaging consent section on our digital intake forms

7. Supported Carriers

Our messaging program is compatible with all major US carriers including AT&T, Verizon, T-Mobile, Sprint, and most regional carriers. Carrier support may vary for some features.

8. Program Changes

We reserve the right to modify this messaging program at any time. If we make material changes, we will notify you via text message and provide an opportunity to opt out.